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Hongwen always attentive on thoughtful service and constantly improves customers’awareness, identity and reputation. Intention creates respons心lity. We will do hard services for every customer and achieve win-win results Use our heart to satisfy customers. Customer satisfaction is our sacred responsibility and mission.

Pre-sales
According to your requirements, we will supply the most practical equipment specifications and models Provide the equipment brochures and configuration list accordingly
Provide the equipment layout, equipment installation drawing and other relevant technical data for reference We will design and manufacture products according to customers’special requirements
Sign the contracts according to the needs of clients and arrange the production and deliver in time
On sale
Purchase department and production department shall be carried out in strict accordance with the technical

standards and material demand standards provided by the technical department
Control the production and manufacturing process in strict accordance with the production standards provided by the production department
The inspection shall be carried out in strict accordance with the delivery inspection standards provided by the technical department, and the packaging shall be ready for delivery after passing the inspection

After sales
To establish a customer-specific file for you, understand your needs and provide a thoughtful se「vice According to the standard service process, we will provide you with services in a timely, professional, efficient

Free 24-hour on line solution service is provided during the warranty period, and problems that cannot be solved online will arrive at the site within 48 hours

Provide high-quality original accessories and considerate services beyond the warranty period, Long-term free remote d1agnos,s service
The after-sales service shall establish a return visit system regularly;
Strict after-sales service supervision and assessment mechanism

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